Free Delivery Nationwide - Delivered same day or next day in all major cities!

Hassle Free Return and Exchange

At JOMO, what you see is what you get. Our world class photography and detailed 360 product video allows you to inspect each product in detail before ordering. However, we understand that sometimes you might face sizing issues when you actually wear the product and might want to exchange it. To cater to that, we’re offering Try Before You Buy (TBYB) in select cities. This allows you to try on your product while our rider waits outside and you only pay once you’re completely comfortable with the product. In case you need to exchange the product for another size, simply hand the product back to our rider and we will deliver the exchanged product to you in the same time that it took your initial order. In cities where TBYB is not currently being offered, we have you covered too! Simply call us at (042) 111-345-666 or email us at hello@jomo.pk and one of our customer experience agents will facilitate your exchange request and ship your desired product to you immediately!

 Exchange Policy

  1. We facilitate all your exchange requests, regardless of the nature of your issue. You can either return the product at the time of delivery and ask for exchange or you can call us at (042) 111-345-666 or email us at hello@jomo.pk and we will gladly facilitate your exchange request
  2. We will not charge you for delivery of exchange products. It will be completely free!
  3. All products can be exchanged within 15 days of purchase
  4. Products will only be exchanged if they are in their original condition. This entails that they are unused, not damaged, all stickers and tags intact and packed in their original packing
  5. If there is a change in your order amount due to the exchange, in cases were the exchange order value is below original order value, the balance amount will be provided to you as store credit. In cases where the exchange order value is above original order value, you can choose to pay by card or through cash at the time of delivery
  6. The complete exchange process will take up to 2 days in major cities and up to 4 days in all other cities

 

Return Policy

  1. At JOMO, we will always facilitate your right to return a product if you are not satisfied with it. We will never force you to keep a product that you don’t want!
  2. You can either return the product at the time of delivery or you can call us at (042) 111-345-666 or email us at hello@jomo.pk and we will gladly facilitate your return request
  3. We will not charge you for pick-up on returns. It will be completely free!
  4. All products can be returned within 15 days of purchase
  5. Products will only be returned if they are in their original condition. This entails that they are unused, not damaged, all stickers and tags intact and packed in their original packing
  6. We offer a money-back guarantee on all your orders. Once you return your order, you have the option to either request for a refund or receive store credit which you can use for shopping with us in the future. Refunds can take up to 14 days to process as per bank policy. On the other hand, store credit will be provided to you immediately on return

 

For more information on Return & Exchange, please call us at (042) 111-345-666 or email us at hello@jomo.pk

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