Terms & Conditions

Terms & Conditions

  1. Products purchased during sales, promotions or clearance are not eligible for return or exchange.
  2. Fragrances, beauty, intimates, watches, home appliances & Islamabad United products are not eligible for return or exchange
  3. Pehle Try Phir Buy will only be offered on footwear and Levi’s products in Lahore, Karachi, Islamabad, and Rawalpindi
  4. Promo Codes offered to customers can't be bundled with any running promotional or cart discounts. These promo codes are also not applicable on Dawlance & Watches.
  5. All promo codes offered to customers are not guaranteed site-wide applicability. For more information on the use of promo codes, please reach out to our Customer Services team at hello@jomo.pk or call us at (042) 111-345-666
  6. For information on shipping, please visit our Shipping Policy
  7. For information on returns and exchange, please visit our Returns & Exchange Page
  8. For information on refunds, please read our Refund Policy
  9. To stay aware of all the steps we take to protect your data and privacy, please read our Privacy Policy
  10. For all other questions, please feel free to reach out to us 24/7 at hello@jomo.pk or (042) 111-345-666 or check out our FAQ Section

Jomo Darzi Service

Jomo's darzi service is a one-stop shop for your online tailoring needs. We offer top-notch stitching, minus the hassle of running after a tailor with guaranteed delivery within 10 days of placing the order. Your suit will be tailored to your exact measurements and specifications before it is vetted by our meticulous quality control team to assure absolute perfection.


  • The color on the screen and the actual color you receive may vary due to photography lighting and your device settings.
  • Please provide only the size of your ‘perfect fit’ garment and not your body size (in inches)
  • Laces and trimming may vary according to market availability.
  • Shirt style will be similar to the one model is wearing but will not be exactly the same (subject to market availability of trims)
  • Trousers and dupatta will have plain finishing (no trims or lace)
  • All patchwork shown in the image will be done regardless of it being on a shirt, dupatta or trousers.
  • Fabric will be shrunk prior to stitching; Jomo will not be responsible for any shrinkage that occurs once the garment is delivered.
  • For customer convenience we have provided sizes. Upon clicking your size, the size chart form will automatically populate. You may edit that form as per your preferences.
  • All orders are prepaid.


Refunds are only eligible under the following conditions:

  • The prepared order is not according to the dimensions/measurements shared by the customer.
  • The prepared order is worn, damaged, burned, or stained upon delivery.
  • The prepared order does not match the pattern/design selected by the customer.


  • First alternation in case of any misfits will be done free of cost. Any alteration request will have to be raised within the first 24 hours of delivery.

 Note:  After the first alteration any further alteration will be charged at PKR: 300 each. (Including the shipping cost.) 

PSL Predict & Win 

  • Comment your answer on the post related to the contest before the start of the match to enter.
  • Correct answers will be eligible for entry in the lucky draw.
  • Winners will be chosen at random and announced on the next day of the match on the same social media platform.
  • Winners will be contacted via direct message to share their contact details (name, address, and phone number) to claim their prize.
  • The prize is non-transferable and cannot be exchanged for cash.
  • The organizer reserves the right to disqualify any participant who does not comply with the terms and conditions or who is found to be tampering with the contest.
  • The organizer's decision will be final, and no correspondence will be entertained regarding the same.